The FAA's Hiring Scandal: A Quick Overview

An Air Traffic Control nightmare

This is a mirror of a Twitter post here, preserved in a more permanent form.

A scandal at the FAA has been moving on a slow-burn through the courts for a decade, culminating in the class-action lawsuit currently known as Brigida v. Buttigieg, brought by a class who spent years and thousands of dollars in coursework to become air traffic controllers, only to be dismissed by a pass-fail biographical questionnaire with a >90% fail rate, implemented without warning after many of them had already taken, and passed, a skill assessment. The questionnaire awarded points for factors like "lowest grade in high school is science," something explicitly admitted by the FAA in a motion to deny class certification.

Mainstream outlets have given it sparse coverage, for reasons that will become clear shortly. Right-wing sources paid attention initially, but few ran follow-ups or took a close look at the court filings. So: What exactly is going on? How did all of this happen? I am not a professional. I am a law student with a part-time job on

Blocked and Reported

, a podcast about internet nonsense, and a side hobby of sticking my nose where it doesn't belong. I wanted, and want, to do a thorough report on this when I get the time. But the story is big enough, and spreading fast enough, that I want to make sure that people have access to accurate info as quickly as possible.

First, though: court filings are public records, but they are often expensive and difficult to obtain. Tools like RECAP help, but I was lucky to have people around me willing to pay the $80 in PACER fees for a few of the documents. This story is much larger than me and I do not want people to have to rely on me for it. Here are the court documents I have. Most of the interesting exhibits are in 139. Please look for yourself if this story catches your interest.

With that out of the way, my current understanding of the situation is as follows. It will be dry at times—others can editorialize more:

Historically, the pipeline into air traffic control has followed a few paths: military veterans, graduates of the "Air Traffic-Collegiate Training Initiative" (AT-CTI) program, and the general public. Whichever route they came from, each candidate would be required to take and pass the eight-hour AT-SAT cognitive test to begin serious training. This test was validated as being effective as recently as 2013.

The FAA has faced pressure to diversify the air traffic control for generations, something that seems to have influenced even the scoring structure of the AT-SAT cognitive test used for pre-employment screening of air traffic control candidates. Leading up to 2014, that pressure intensified, with the National Black Coalition of Federal Aviation Employees (NBCFAE) leading the push.

To start with, in 2000, a three-member task force, including NBCFAE member Mamie Mallory, wrote "A Business Case and Strategic Plan to Address Under-Representation of Minorities, Women, and People with Targeted Disabilities," recommending, per the lawsuit, a workplace cultural audit, diversity "hiring targets" for each year, and "allowing RNO- [Race and National Origin] and gender-conscious hiring." They were advised by Dr. Herbert Wong, who helped the NBCFAE analyze FAA diversity data in 2009. Wong authored a report concluding that the FAA was "the least diverse agency within the executive branch of the federal government." Mallory and Wong were consulted as part of the 2014 test replacement process.

From there, the NBCFAE sent letters in July and October 2009 to the FAA administrator and the Secretary for the Department of Transportation claiming disparate treatment, adopted a strategic plan "advocating for affirmative employment, obtaining an 'independent valuation of hiring and/or screening tools,' and pursuing litigation," a "Talking Points" document pushing the FAA to address diversity, and the creation of a group called "Team 7." In 2012, Team 7 members met with the secretary of the Department of Transportation, the FAA administrator, and senior FAA leaders to discuss diversity, after which the FAA commissioned a "Barrier Analysis" with a number of recommendations. Central to this: the cognitive test posed a barrier for black candidates, so they recommended using a biographical test first to "maximiz[e] diversity," eliminating the vast majority of candidates prior to any cognitive test.

In 2012 and 2013, the NBCFAE continued pushing this process, with members meeting with the DOT, FAA, Congressional Black Caucus, and others to push diversity among ATCs. By July 2013, the FAA created a "Barrier Analysis Implemention Team" (BAIT, and I swear I am not making this acronym up). Around this time, the FAA decided to pause the hiring of CTI graduates pending the implementation of the biographical assessment. Neither the schools that ran the CTI programs nor their students were informed of this when the decision was initially made. A number of students, including the class representative, passed the AT-SAT (in the case of the class representative, with a perfect score), not knowing they would never get to use it.

In 2014, the FAA rolled out the new biographical questionnaire in line with the Barrier Analysis recommendation, designed so that 90% or more of applicants would "fail." The questionnaire was not monitored, and people could take it at home. Questions asked prospective air traffic controllers how many sports they played in high school, how long they'd been unemployed recently, whether they were more eager or considerate, and seventy-some other questions. You can take a replica of it yourself at Kai's Soapbox to see what they were up against. Graduates of the CTI program, like everyone else, had to "pass" this or they would be disqualified from further consideration. This came alongside other changes de-prioritizing CTI graduates.

CTI schools were blindsided and outraged by this change. A report on FAA hiring issues found that 70% of CTI administrators agreed that the changes in the process had led to a negative effect on the air traffic control infrastructure. One respondent stated their "numbers [had] been devastated," and the majority agreed that it would severely impact the health of their own programs. The largest program dropped from more than 600 students to less than 300. Concurrent to all of this, NBCFAE members were hard at work. In particular, one Shelton Snow, an FAA employee and then-president of the NBCFAE's Washington Suburban chapter, provided NBCFAE members with "buzz words" in January 2014 that would automatically push their resumes to the tops of HR files. A 2013 NBCFAE meeting advised members to "please include [on resumes] if you are a NBCFAE Member. [...] Can you see the strategy", emphasizing they were "only concerned" with the employment of "African-Americans, women ... and other minorities."

After the 2014 biographical questionnaire was released, Snow took it a step further. As Fox Business reported (related in Rojas v. FAA), he sent voice-mail messages to NBCFAE applicants, advising them on the specific answers they needed to enter into the Biographical Assessment to avoid failing, stating that he was "about 99 point 99 percent sure that it is exactly how you need to answer each question."

Per a 2016 Yahoo Finance article, an internal FAA report cleared the NBCFAE and Snow of wrongdoing. UPDATE: Thanks to the tireless work of people who submitted FOIA requests on this years ago, the full report is available, and I have added it to the above Google Drive folder. See notable excerpts here. It confirms Snow sent the emails and held the conference in question and answered questions about the applications with an explicit goal of discriminating by race. It also includes witness testimony of a NBCFAE hiring workshop during the application period in which FAA employees helped people directly with their applications. Ultimately, though, the report declines to recommend prosecution.

A few changes were made by 2015. In 2016, Congress passed Public Law 114-190, which among other things banned the use of biographical assessments as a first-line hiring tool for air traffic controllers. People snubbed by the process filed dozens of lawsuits as a result, culminating in the class-action suit now underway as Brigida v. Buttigieg. In arguing to deny class certification, the defendants argued that the "underlying grievance—that they pursued college degrees in reliance on their perception that the role of the CTI program in the FAA's hiring process would never change—is not actionable." In a moment with a certain bitter irony, black CTI graduates who were left adrift by this process are the only demographic left out of the class: while the plaintiffs tried to include them initially, the court denied certification until they were excluded. The class has been granted certification, and the suit is slowly rolling forward. Finally, in 2024, twitter personality Will Stancil picked a fight with right-wing blogger Steve Sailer, who like many in right-wing media had released occasional articles touching on this case. Their scuffle stirrred up enough attention towards it to catch my eye, so I wrote extensive thoughts on the topic:

https://twitter.com/tracewoodgrains/status/1750752522917027983

Sasha Gusev, almost alone out of many who accepted my points and moved on, pushed me to look with a more skeptical eye. To win a petty bet with him, I elected to spend an evening digging into this.

To get a bit personal for a moment: I was a day-one donor to Pete Buttigieg during his presidential campaign, impressed by his deep understanding and articulate defense of liberal principles. He has been saddled with a messy, stupid lawsuit built on bad decision after bad decision, from predecessors who—between a rock and a hard place in the impossible task of avoiding disparate impact while preserving objective standards—elected to take the easy road and cave to political pressure to implement absurdities. He has extraordinary power to end this mess in a moment and begin to make things right for those who were directly denied a chance at the jobs they had worked towards thanks to an arbitrary and perverse biographical questionnaire.

People will turn this into a culture war issue, and in one sense, that is perfectly fair: it represents a decades-long process of institutional failure at every level. A thousand things had to go wrong to get to this point, and if people want to harp on it—let them. But this is not a fundamentally partisan issue. Virtually nobody, looking dispassionately at that questionnaire, wants to defend it. Everybody wants competent, effective air traffic controllers. Everybody, I suspect, can sympathize with the people who paid and worked through years of education to have their career path suddenly pulled away for political reasons far beyond their control.

I am confident that Buttigieg can see that just as well as the rest of us, that for many, it is simply the same neglect everybody else has shown towards the case that has led it to linger awkwardly unresolved for a decade. There is nothing to be gained from fighting the suit further. It is a black eye on the FAA, a black eye on the DOT, and a black eye on our public institutions as a whole. People have paid shockingly little attention to it as it's rolled through the courts, in part, no doubt, because anything touching on diversity is a hot topic that becomes a culture war football in a moment. My instinct, looking at the whole mess, is that the DOT and FAA should publicly apologize, settle, and do their best to begin making right what was so badly broken.

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This is a developing story, one I would love to keep working on and hope to see others do serious reporting on. Because it started spreading on Twitter faster than I anticipated, I aimed to get a minimally acceptable summary up quickly, but still hope to do more in-depth work on it. I work in my spare time around a busy schedule and aim to make my writing free for all. If you enjoy my work here or elsewhere and have the money to spare, please consider subscribing to allow me to devote more of my time and attention to projects like this.

Thanks, as ever, for reading. Until next time.